Help

Questions and answers

Can't find what you're looking for? Email hello@softermind.com and we'll get back to you.

What is hypnosis, really?
Hypnosis is a natural, deeply relaxed and focused state, a bit like being absorbed in a good book or drifting off on a long journey. You stay aware and in control the whole time. You can't get stuck, and you won't do anything you don't want to do. If you need to, you can simply open your eyes.
Is this a treatment for menopause?
No. Our recordings are for relaxation and general wellbeing. They're not medical treatment, and they don't replace HRT, medication or advice from your GP. Many people like to use them alongside whatever else they're doing. If your symptoms are getting you down, the NHS menopause pages are a good place to start, and your GP can help.
Who shouldn't listen?
Never listen while driving or doing anything that needs your full attention. If you have epilepsy, psychosis, a personality disorder, or are being treated for a serious mental health condition, please check with your doctor first.
How often should I listen?
Once a day is ideal, for at least two or three weeks. Like any new skill, relaxation tends to come more easily with practice. The sleep tracks are for bedtime or night waking; the others are best in the daytime.
How do I get my recordings?
Straight after you pay, you'll see a page where you can listen in your browser or download the MP3 files. We also email you a link so you can come back any time, on any device.
What's the no-introduction version?
Every recording comes in two versions. The full version starts with a short welcome and safety note. Once you've listened a few times, the no-introduction version skips that and takes you straight into the session.
Will it work on my phone?
Yes. You can listen straight from the link on any phone, tablet or computer. On an iPhone, "Download MP3" saves the file to the Files app, where you can play it any time, even offline.
Is the voice a real person?
The recordings are narrated by a carefully chosen AI voice, reading scripts we write ourselves. We do this so we can make each recording with real care, adjust it until it's right, and keep prices low. We think you should know.
What if it's not for me?
Email us within 60 days and we'll refund you in full. No forms, no fuss.
Do you have anything for anxiety, OCD or other problems?
Not yet. We're starting with the menopause years and adding more over time. If you're struggling with anxiety, intrusive thoughts or OCD, please talk to your GP. NHS Talking Therapies can help, and you can refer yourself.